Refund Policy

01 The short version

If a digital product is broken or clearly not what was described, tell me within 14 days and I will fix it or refund you.

If it works as described and you simply changed your mind, refunds are not available, because a digital file cannot be returned once downloaded.

Custom project work follows a different set of rules, explained further down.

02 Digital products

Refunds are given when: the product is faulty and cannot be fixed within a reasonable time, the product is significantly different from its description, or you were charged twice for the same item.

Refunds are not given when: you changed your mind, you bought the wrong product by mistake and it has been downloaded, you lack the skills or software listed under requirements, or you want the product to do something it never claimed to do.

Every product page lists what is included and what is required. Read that before buying, it prevents almost every refund request.

03 How to request a refund

Email hello@anasworks.com within 14 days of purchase with your order details and what went wrong. Screenshots help.

I will reply within 2 business days. If a fix is possible I will offer that first, since most issues are small.

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

04 Custom project work

Custom work is time based, so it is not covered by the digital product rules above.

Deposits secure your place in the schedule and cover work already started, so they are not refundable once work has begun.

If you cancel mid project, you pay for work completed to that point and I hand over what has been built.

If I cannot complete the project for a reason on my side, I refund anything paid for work not yet delivered.

05 Chargebacks

If something is wrong, email me first. Almost everything is sorted out the same day.

Raising a chargeback without contacting me suspends access to purchased products while the bank investigates, which helps nobody.

06 Contact

All refund questions go to hello@anasworks.com. Include your order details so I can find the purchase quickly.